Allied Overnight Express Freightsafe Warranty is available to all customers to ensure that in the unforeseen circumstance that an item is damaged or lost in transit, Allied Express can reimburse you for the wholesale invoice value of the item effected (excluding GST). Incidents involving goods under $250.00 (excluding GST) are not covered under this Freightsafe Warranty. The maximum claim value for any one loss Incident is $12,500.00. Where there is no invoice available for the original purchase of the goods, the Freightsafe Warranty will provide payment based on the replacement cost of the goods for items of the same age and condition, in line with the above minimum and maximum limits. The Freightsafe Warranty is subject to the conditions detailed on this Fact Sheet.
The cost for this Freightsafe Warranty is based on 3.9% of the transport cost of the freight charges detailed on the Allied Express invoice. The 3.9% is calculated on the weekly invoice amount and appears as a separate charge for transparency.
This Freightsafe Warranty is available on a wide range of items carried by Allied Overnight Express, however the Freightsafe Warranty is not available for the following types of goods:
All goods must be suitably packaged for the mode of transport, insufficient packaging will void a Freightsafe Warranty claim.
The Freightsafe Warranty is also not available on items carried by Allied Express Transport, which are your local, same day courier and taxi truck deliveries.
Should loss or damage to the goods despatched occur, customers must complete a Freightsafe Warranty Incident report, and return this to Allied Express within 30 days from the date of despatch. An invoice will be required to substantiate the wholesale value of the loss, and must be provided with the Incident form. If notification is not received within 30 days from the date of despatch, the Freightsafe Warranty claim for that consignment will be void. Incident report forms are available on the Allied Express website (via client centre at www.alliedexpress.com.au) or via emailing email@example.com. Incident report forms will outline all information required from you to notify Allied Overnight Express of an Incident.
Once an Incident is notified, Allied Express will conduct a full investigation of the circumstances presented to
it. Negligence and/or non delivery by Allied Express must be proven before Allied Express will accept responsibility
for the Incident. Where a Freightsafe Warranty payment is made for damaged goods, Allied Overnight Express may
take delivery of the damaged goods as the owner of those goods. Once Allied Express have accepted responsibility
for the Incident, a cheque for the wholesale (cost) amount of the item claimed (excluding GST paid) will be forwarded to you.
Allied Express will not accept responsibility for any item/s where the wholesale value of the item/s is less than $250.00 excluding GST, or more than $12,500.00 excluding GST for any one loss Incident. An Incident is defined as "single event which leads rise to a claim which may or may not involve more than one consignment".
The Allied Overnight Express Freightsafe Warranty is offered to all customers, as amended from time to time, in line with our standard terms and conditions of contract. The Terms of the Freightsafe Warranty are provided in this Fact Sheet. However, please note that the terms of the Freightsafe Warranty may be amended from time to time, and the applicable version of the terms shall always be that provided on the Allied Express website (go to the client centre at www.alliedexpress.com.au). At all times Allied Express shall only be bound to comply with the Freightsafe Warranty Fact Sheet terms set out on the website.