Important Message

Allied Express is currently experiencing some volume-related delivery delays following the Black Friday promotions and on-line sales activity.
We’re working through these volumes quickly and expect delivery performance to return to normal levels by the 3rd week of December.
We’re aware that deliveries in the NSW South Coast and Newcastle regions are experiencing some longer delays of up to 1 week. The areas affected are Wollongong, Nowra, Ulladulla, Batemans Bay, and Southern Highlands to the south, and in the Newcastle and Tamworth regions to the north.
Similar delivery issues are also being experienced in Tasmania, with delays of 1-2 days occurring in main centres, and delays up to 3-4 days occurring in outer areas.
Our agents in these areas are working hard to catch-up, and they also expect to return to normal levels by the 3rd week of December.
We’re aware that some deliveries may be incomplete as some items have been received and processed at a different time and are still on the move. These can be expected within 48hrs-72hrs of the first delivery – we appreciate your patience as we work through these timing differences.
Now that December is well underway, it’s important for customers to be checking the cut-off dates for delivery to be completed before Christmas Day – Christmas Cut-Off Dates for 2025
These vary by sending and receiving areas, so check and plan early to ensure your delivery is completed on time.
Thank you for your understanding.
Courier Service

There are four options within our door to door service to help customers find the right service.

All of our courier services are coordinated through professionally staffed control rooms in all major capitals. Each of these facilities are equipped with live communication, processing and messaging technology to track the fleet.

Economy

Essentially an economical same-day courier service with the delivery times depending on the driver’s load however a four hour pick up and delivery cycle is aimed for where possible. Deliveries are tracked internally for quality assurance purposes.

Express VIP

This door to door delivery service is tracked internally but is flagged at a higher priority level. Our drivers are alerted by the control centre of a time-out period. Deliveries must be completed by this time. Our Express VIP Service is also a rush courier service and like our Express Executive Service, jobs are monitored by staff to ensure the driver maintains an effective timetable. A call-back can be made to the sender on delivery if requested.

Express Executive

This is our urgent door to door delivery courier service. The Express Executive Service is monitored by a customer service supervisor. A bicycle courier service is also offered for ‘city only’ urgent deliveries.

Express Gold

This is our premium door to door service. Pick ups are made by the first available driver and delivered immediately. This service is supervised by our Operations Manager and a phone call is made to the sender to verify the delivery was completed.

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Testimonials

Mark Hulme – Supply Chain Manager, Unistrut

Since 2015 we have used Allied Express exclusively to transport all of our products throughout the metropolitan area on a regular basis. We have amazing drivers who go above and beyond to ensure our deliveries are made within time frames. When we require more vehicles, Allied Express is able to assist without delay and this is very important to our business that can fluctuate trade daily. We require a flexible and reliable carrier to handle our freight and find that with Allied Express. I would recommend Allied Express to other businesses looking for reliable same day deliveries.

- Mark Hulme – Supply Chain Manager, Unistrut
Scott Olliver – Warehouse & Distribution Manager, Key Pharmaceuticals

Since mid-2015 Allied Express has transported our products from our distribution centre across Sydney metro as required daily. We have built a great relationship with drivers and staff at Allied Express and have never had an issue that wasn’t resolved promptly and efficiently. I have no hesitation in recommending Allied Express Logistics to any business, as we continue our relationship and grow our business with Allied Express as opportunities arise.

- Scott Olliver – Warehouse & Distribution Manager, Key Pharmaceuticals
Tony Antoniou – Store Manager, Dulux Australia

Since 2009 Allied Express has been a key partner in the growth of or business. Their team is friendly, reliable and nothing is ever too much trouble. In fact we consider their driver as an integral member of our team and couldn’t picture our business without them. Their service and communication are second to none and the feedback from our customers is always positive. If you are a busy company where customers matter and delivering goods right the first time and on time is important then look no further than Allied Express couriers.”

- Tony Antoniou – Store Manager, Dulux Australia

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